Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
The following items can't be returned or exchanged
- Custom or personalised orders
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We don't accept returns if your item has is bespoke or personnalised (engraved with your logo for exemple)
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again, it may take some time before your refund is transferred.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@faitmaiz.com.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged during delivery. If you need to exchange it for the same item, send us an email at contact@faitmaiz.com and send your item to: Faitmaiz - Bienenweg 3 - 1170 Wien - Austria
Shipping
To return your product, you should mail your product to: Faitmaiz - Bienenweg 3 - 1170 Wien - Austria
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
